Frequently Asked Questions

We work with businesses, schools, teams, and groups on custom apparel. Tell us whether you need T-shirts, long sleeves, hoodies, polos, quarter zips, jackets, or hats, and we’ll discuss the options for your project.

Visit our Custom Apparel page and submit your garment type, preferred colors, estimated quantity, and deadline. Include your logo or design details so we can discuss your project.

Include the quantity you need in your request. We’ll confirm available garment and decoration options, pricing, and any minimums for your specific project.

Add a shareable artwork link to your custom request, or email your file to awoolsey@awakenathletics.store. Make sure any shared link allows us to view or download the file.

Describe your idea and include any reference images, wording, or colors you have in mind. We’ll discuss what’s needed to get your project ready.

Pricing depends on the garment, quantity, and design requirements. Submit your project details for a quote tailored to your order.

Timing depends on garment availability and the scope of your project. Tell us your event date or preferred deadline when you request a quote so we can confirm whether it’s achievable. Custom production timing is separate from standard online-store shipping estimates.

Check the product description and any size chart available for the item. Fit can vary between garments. If you’re unsure, contact us with the item name and your sizing question before ordering.

Follow the care label on your garment first. For printed apparel, turn it inside out, wash with similar colors, and avoid ironing directly over the design. Use the washing and drying temperatures specified on the label.

Our shipping policy asks you to allow 2–5 business days after ordering for a shipping notice. High-demand periods may take longer. Delivery estimates vary by destination; custom orders have their own confirmed schedule.

Our current shipping policy lists $4.90 flat-rate domestic shipping and free shipping on orders of $50 or more. Check checkout for the rate applied to your order. International customers are responsible for applicable import taxes, customs duties, or fees.

Eligible items have a 15-day return-request window after delivery and must be unworn or unused, with tags and original packaging, plus proof of purchase. Custom or personalized products, sale items, and gift cards are excluded. Contact info@awakenathletics.store before sending anything back. See our return policy for full details and exchange instructions.

Inspect your order when it arrives and contact us promptly at info@awakenathletics.store with your order number and a description of the issue. Include photos if you can.

Use your tracking information to check with the shipping carrier. If you need help navigating a delivery issue, email info@awakenathletics.store with your order number and tracking details.

Contact us immediately at info@awakenathletics.store if you notice an error. Our shipping policy states that address changes cannot be made once an order is in processing, so please double-check your address at checkout.

Find the item you purchased in Shop All, open its product page, and scroll to Customer Reviews. Select Write a review and use the photo option in the review form. If you cannot find your item or the review form, contact us for help.

If your custom item does not have a product page, contact us with your feedback and any photos you’d like to share. Let us know whether you give permission for your feedback and photos to be featured on our website.

For custom apparel, email awoolsey@awakenathletics.store. For online orders and returns, email info@awakenathletics.store. You can also use our contact form or call 775-385-7147.